Hong Kong Delivery (5~10 working days)
Average delivery times takes 5-10 working days (working days not includes Monday to Friday and any public holidays).
You may login your account check your order delivery status at any time.
Please note, most of our products will be despatched from our warehouse in the China, Japan, some from our warehouse in Hong Kong.
Estimated delivery times may vary during peak shopping periods such as the Chinese New Year, Singles Day, Black Friday, and any shopping campaigns and during public holidays as logistics delivery services and custom offices may not be operating.
Once your order has been sent, you will receive a despatch confirmation email. If your order has not arrived by the estimated delivery date, we’re here to help.
Sign into your account to check we have the correct delivery address for your order and your contact details are up to date. Your parcel may be awaiting collection at a local sorting office or delivery depot, or you may need to arrange re-delivery. Check with your neighbours to see if they have accepted the parcel on your behalf.
If you still cannot locate your order we ask you to please allow 30 days to pass before reporting your order as missing.
Please contact the customer service team by clicking to contact us.
Oversea Delivery (10~20 working days)
Average delivery times takes 10~20 working days (working days not includes Monday to Friday and any public holidays).
You may login your account check your order delivery status at any time.
Please note, most of our products will be despatched from our warehouse in the China, Japan, some from our warehouse in Hong Kong.
Estimated delivery times may vary during peak shopping periods such as the Chinese New Year, Singles Day, Black Friday, and any shopping campaigns and during public holidays as logistics delivery services and custom offices may not be operating.
Once your order has been sent, you will receive a despatch confirmation email. If your order has not arrived by the estimated delivery date, we’re here to help.
Sign into your account to check we have the correct delivery address for your order and your contact details are up to date. Your parcel may be awaiting collection at a local sorting office or delivery depot, or you may need to arrange re-delivery. Check with your neighbours to see if they have accepted the parcel on your behalf.
If you still cannot locate your order we ask you to please allow 30 days to pass before reporting your order as missing.
Please contact the customer service team by clicking to contact us.